Refund Policy

We are not responsible for stolen or lost packages. Please contact USPS with your tracking number and file a claim.

Our products are handmade, fresh upon order. processing takes 5-10 business days excluding weekends.

Returns and refunds are not permitted. We cannot accept opened or used products.

If you receive your products damaged. Please email info@brooklynfrost.com
In the email please include pictures of the broken items, a picture of the paper receipt included in the package, and your order number and full name.

Our fulfillment and shipping team are working diligently and very hard as a team to process and ship packages. Therefore, we cannot cancel change, or exchange items after your order has been Fulfilled.

When purchasing please make sure to double check your address, telephone, email, and name. If any information is incorrect and your package is returned there will be a reship fee.

Info@brooklynfrost.com